Our Amicable Resolution process is one in which the relevant Caseworker will act as an intermediary, trying to see whether their intervention can help resolve the data protection concerns you have raised.
If the Amicable Resolution process is successful JOIC will consider matters concluded and no formal investigation will be undertaken.
If, however, the Amicable Resolution process is not successful (either in whole or in part), the Caseworker will ask you whether you wish to convert matters into a formal complaint and JOIC must then deal with it in accordance with Art.20 of the Authority Law. That could mean that JOIC rejects the complaint if it is considered to be unfounded, frivolous, vexatious or otherwise excessive. It can also mean that it decides that it is appropriate to carry out a full formal investigation and, if so, that will be done in accordance with the procedure and time frames set out in the Law.
The Amicable Resolution process is designed to take place over 12 weeks although it may be extended with the agreement of both parties.
