Data Protection and Video Conferencing: Tips for Organisations

With so many of us now working from home, the number of people video-conferencing and video-calling has increased dramatically. This has also resulted in people using video conferencing apps and services which they might not have used before or are now using for different reasons. Concerns have been raised about how to use these technologies in a way that is safe and secure, and ensures an adequate standard of data protection.

Here are some tips for organisations:

  • Employees should be using your organisation's contracted service providers only, for work related communications. Ensure you are happy with the privacy and security features of the services you ask them to use.
  • Ensure employees only use work accounts, email addresses and phone numbers for work-related online-conferencing, to avoid the unnecessary collection of their personal contact or social media details.
  • Make sure that clear, understandable and up-to-date organisational policies and guidelines are provided to those using online conferencing platforms.
  • Ensure staff are trained to know what rules to follow and steps to take to minimise data protection risks.
  • Implement appropriate security controls (such as multi-factor authentication and strong, unique passwords) and limit use and data sharing to what is necessary.
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