Your right to raise a concern with an organisation

You have the right to be confident that organisations handle your personal information responsibly and in line with good practice.

If you have a concern about the way an organisation is handling your information; if it:

  • is not keeping your information secure;
  • holds inaccurate information about you;
  • has disclosed information about you;
  • is keeping information about you for longer than is necessary;
  • has collected information for one reason and is using it for something else,

We believe that the organisation responsible should deal with it. We expect them to take your concern seriously and work with you to try to resolve it.

Our guide gives you additional help.